Quick checks
| Problem | Try this first |
|---|---|
| No notifications | Check your notification settings and browser permissions. |
| Emails going to spam | Verify your sending domain's SPF, DKIM and DMARC records. |
| A contact appears twice | Open the record and use Merge. |
| A workflow did not run | Open its execution log to see where it stopped. |
| Booking page will not load | Reconnect the calendar and check availability. |
| A sub-account is missing | Ask an admin to give you access to it. |
Cannot sign in
Use an up-to-date Chrome, Firefox, Safari or Edge, and make sure you are on the right sign-in page for your account; invitation emails link to it. Use Forgot password to reset. If an admin has deactivated your account, ask them to restore it.
A page will not load or updates stop
This usually means the connection to the backend dropped for a moment. Refresh the page and check your internet connection. Ad blockers and privacy extensions can interrupt live updates, so try a private window if it keeps happening.
Emails are not sending
- Check that your email provider shows as connected in Integrations.
- Check that your sending domain is verified. Unverified domains do not deliver.
- Check the suppression list in Campaigns. Bounced and unsubscribed contacts are added automatically.
- Check the contact's Do Not Disturb settings.
- Read the delivery status in the conversation. Bounced and failed messages say why.
Texts are not delivering
Phone numbers need their country code, such as +1 for the United States. Check that Twilio or Telnyx is connected, that the contact has not opted out, and that their Do Not Disturb setting allows texts. For US numbers, incomplete A2P 10DLC registration is the most common cause of filtered messages.
A workflow is not starting
Only active workflows enrol contacts. Check that its trigger and filters match the event, and remember that edits only take effect once you publish them. If re-entry is off, a contact who has been through it once will not enter again. Business-hours windows also hold enrolments until they open.
A client cannot pay an invoice
Check that Stripe is connected for that sub-account. Only sent or viewed invoices take payment; drafts and voided invoices have no payment link. If the checkout will not load, ask the client to allow third-party scripts for the page.
After an update
If data looks missing or numbers look wrong right after an update, check whether the release asked you to run a migration. See Updating.
Still stuck?
Email hamid@revgrow.app with what you expected, what happened and a screenshot. Every message is read.
Something missing or unclear? Email hamid@revgrow.app.