FAQ
Questions about
Contacts.
Can each client have their own contact database?+
Yes. Each client sub-account has its own database. People, companies, tags and lists stay in that account, and one client's records stay out of the next client's workspace.
What is a smart list?+
A smart list is a saved segment. You choose the filters, such as stage, score, tag or recent activity, and the list updates itself as contacts change. Customers, hot leads and follow-ups can each be a list you open again tomorrow, and a list can be shared with the team.
Can I add custom fields?+
Yes. Custom fields hold the extra details you track, and you can group them into folders. When you import a CSV, a column can map straight to a custom field.
How do tags work on a contact?+
A tag is a label on the person, such as VIP, a retainer or the campaign they came from. Tags are color-coded in the list. Filter by tag, or select several contacts and tag them together. A CSV can include a column of tag names so people are tagged as they import.
How does CSV import and export work?+
Import maps each column to a field. You choose whether a duplicate is skipped, updated or created, and a preview shows what will be written before you confirm. Duplicates on import are matched by email. Export the contacts you are looking at to CSV whenever you need a file.
How do contacts connect to the inbox and pipelines?+
The contact is the record those modules share. A conversation in the inbox, a call and an opportunity on a pipeline all sit on the same person, and that activity shows on the contact. From the list you can send an email or add the people you selected to a workflow.
Can I white-label Contacts for my clients?+
Yes. Contacts is part of the platform you white-label. Your name, logo, colors, fonts and domains are what clients see, and their people stay in their own account. Contacts is included in the one-time licence, with no extra fee to turn it on and no per-seat charge.
Can you move our existing contacts?+
Yes. We move contacts and companies for you, free, along with tags, pipelines, workflows, calendars and conversations. You can also import a CSV yourself. Email hamid@revgrow.app with the tool you use today and roughly how many contacts you have. Keep your current CRM running until you are ready.
See how free migration works ↗