What it is for
The unified inbox brings texts, email, Gmail, Outlook, Messenger, Instagram and live chat into one thread per contact.
First steps
- Connect at least one channel in Integrations.
- Open Conversations and reply from the channel the contact used, or switch channel.
- Assign conversations to teammates and filter by unread or assigned to you.
- Check delivery status on each message when something does not arrive.
What it includes
- One thread per contact across email, SMS, Facebook, Instagram, web chat and calls
- Live updates without refresh
- Reply on any channel from one composer
- Sending guardrails and opt-out handling
- Desktop and mobile push notifications
- Snippets and rich-text email
- AI replies that hand off to a human
- Assignment, status and response-time tracking
- Scheduled messages, search and merge
- Open and click tracking
See the unified inbox feature page ↗
Something missing or unclear? Email hamid@revgrow.app.