Calling and dialer

What it is for

Call from the browser on your own carrier account, with recordings, transcripts and outcomes logged on the contact.

First steps

1. Connect Twilio or Telnyx and buy a number.
2. Turn on recording per number if you need it.
3. Click to call from any contact record or the dialer.
4. Log an outcome after each call so reporting stays accurate.

What it includes

• Power dialer with contact queues
• Browser dialer
• Click to call from any record
• Recordings and transcripts
• AI call grading against your rubric
• Do-not-call list and calling-hour rules enforced by the dialer
• Spam call screening
• Dispositions
• Inbound calls ring in the browser
• Calls thread into the inbox
• Call report with rep leaderboard
• Per-rep caller ID